Returns & Quality Guarantee

Why wholesale sales are final

Every wholesale order is prepared specifically for the customer. For that reason, all sales are final for change of mind, and we can't accept returns of items that are in good condition and as described.

Our quality guarantee

What we do guarantee is that you receive what you ordered, in good condition. If anything arrives damaged, faulty or not as described:

1. Report it within 24 hours of delivery to sales@bakewarewholesaleuae.com or on WhatsApp +971 52 245 1890.
2. Include photos or video showing the issue, the packaging and your order number.
3. Keep the items in their original packaging, except any units you opened for inspection.

Once we've reviewed your report, we'll replace or exchange the affected items at our cost, including delivery.

Photos or video before dispatch

For orders over AED 2,000, we send photos or video of your prepared order before dispatch, so you can check it before it leaves us.

Cancellations

You can cancel free of charge until your order has been prepared. Once it's prepared, the order is final. To cancel, contact us as soon as possible with your order number.

Refunds

We don't give cash refunds. The one exception is an item we can't supply: if that happens, we refund it in full.

Paid samples

A paid sample is one unit at the retail price plus delivery. If you place an order of AED 2,000 or more within 30 days, the full sample cost is credited back. See paid samples.

Policy summary

• All sales are final for change of mind.
• Damaged, faulty or not-as-described items reported within 24 hours of delivery, with photos or video, are replaced or exchanged at our cost.
• Items must be in their original packaging, except units opened for inspection.
• Photos or video before dispatch on orders over AED 2,000.
• Free cancellation until the order is prepared; final after that.
• No cash refunds, except a full refund for an item we can't supply.

This page forms part of our terms and conditions.