Privacy Policy

Last updated: 25 October 2026

This policy explains how Concept Bath Trading FZE ("we", "us"), which operates Bakeware Wholesale UAE at bakewarewholesaleuae.com, handles personal data. We process personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable UAE law.

1. Who is responsible for your data

Concept Bath Trading FZE, 113 Detroit House, Motor City, Dubai, UAE, is the controller of the personal data described here. For any privacy question, email info@bakewarewholesaleuae.com.

2. What we collect

Contact and business details: name, business name, job role, email address, phone or WhatsApp number, and tax registration number if you give it to us.
Order details: billing and delivery addresses, products ordered, order history, quotes and sample requests.
Payment information: payment status and limited card details (such as card type and last four digits) returned by our payment processor. We do not see or store full card numbers. For bank transfers, we record the payer name and payment reference.
Communications: messages, emails, WhatsApp chats, photos and videos you send us, for example when reporting a delivery issue.
Technical data: IP address, browser and device type, pages viewed, and cookie data such as your cart, chosen display currency and session.

3. Why we use it

To fulfil orders and quotes: to process payments, prepare and deliver orders, issue order documents and handle quality-guarantee claims. This is necessary to perform our contract with you.
To meet legal duties: including tax, VAT and accounting record-keeping.
To run and protect the website: keeping it secure, preventing fraud and understanding how it is used so we can improve it. This is in our legitimate interests.
To send updates and offers: only where you have agreed, and you can unsubscribe at any time.

4. Who we share it with

We do not sell personal data. We share it only with service providers (processors) who handle it on our behalf and under our instructions:

Payments: Stripe, to process card payments.
Email: Brevo, to send order confirmations and service emails, and Cloudflare, which routes email sent to our addresses.
Hosting and infrastructure: Hostinger, which hosts our servers, and Cloudflare, which provides our domain and network services.
Analytics: a website analytics service, used to understand how visitors use the website in aggregate.
Delivery: the courier delivering your order, who receives your name, delivery address and phone number.

We may also disclose data where required by law or by a competent UAE authority.

5. Transfers outside the UAE

Some of our service providers process data outside the UAE. Where that happens, we take steps permitted by UAE law to make sure your data stays protected, such as using providers with appropriate safeguards and contractual protections.

6. Cookies

We use essential cookies to run your cart, remember your display currency and keep you signed in. Analytics cookies are used to understand how the website is used. Where consent is required, we ask for it, and you can change your choice or clear cookies in your browser at any time.

7. How long we keep it

Orders, invoices and payment records: for as long as UAE tax and commercial law requires, generally at least five years.
Quotes and enquiries that don't lead to an order: up to 24 months.
Marketing preferences: until you unsubscribe or ask us to delete them.
Analytics data: in line with the analytics provider's retention settings, kept to the minimum we need.

8. How we protect it

We use encrypted connections (HTTPS), access controls and reputable service providers to protect personal data. Only people who need data to do their job can access it.

9. Your rights

Under the UAE Personal Data Protection Law, you have the right to:

ask for a copy of the personal data we hold about you;
ask us to correct inaccurate or incomplete data;
ask us to delete your data, unless we must keep it by law;
ask us to restrict or stop certain processing, and object to processing for direct marketing;
receive your data in a structured, commonly used format where applicable;
withdraw your consent at any time, where processing is based on consent.

To use any of these rights, email info@bakewarewholesaleuae.com. We may need to confirm your identity before acting on a request. If you're not satisfied with our response, you can complain to the UAE Data Office.

10. Children

This website is intended for businesses and adults. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this policy. The latest version is always on this page, with the date it was last updated.

12. Contact

Concept Bath Trading FZE, 113 Detroit House, Motor City, Dubai, UAE. Email info@bakewarewholesaleuae.com or call +971 52 245 1890.